Service Programs

Minimize or eliminate downtime - and get back to business!

Every hour your business experiences downtime is an hour you're losing revenue and productivity. QLogic's service program helps you get back to business as soon as possible, so you can focus on what you do best.

The range of services, including phone support, on-site engineer and advanced hardware replacement, let you control how to best protect your most valuable assets. No matter which plan is selected, we'll have you back to business sooner. For information on QLogic providing on-site consulting, installation or other services contact svc@qlogic.com

Which service plan is right for you? Or contact svc@qlogic.com

Service Plans Overview


Service Plan	Phone Support Access	On-site Engineer	Advanced Hardware Replacement	Firmware Upgrades	Product Availability
Prime	24 x 7	4 hours	4 hours	Patches & Releases	All switches & routers
Choice	24 x 7	Next Business day	Next Business day	Patches & Releases	SANbox 9000, 5802, 5600Q
Select	8 x 5	Next Business Day	Next Business day	Patches & Releases	SANbox 5x0x, 6000, InfiniBand Switches
Preferred	24 x 7	Not Available	Next Business Day	Patches & Releases	SANbox 9000, 5802, 5600Q
Exchange	8 x 5	Not Available	Next Business Day	Patches & Releases	SANbox 5x0x, 1400, 6000, InfiniBand Switches
Software Support	24 x 7 & 8 x 5	Not Available	Not Available	Patches & Releases	Enterprise & InfiniBand Fabric Suite

Service Plan Availability

Not all plans are available in all areas, select your region below to view coverage or contact svc@qlogic.com

Where To Buy
QLogic's service programs are available from authorized distributors and resellers. For information contact svc@qlogic.com For detailed descriptions and ordering SKUs click here.