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| Service Programs |
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Minimize or Eliminate Downtime - and Get Back to Business!
Every hour your business experiences downtime is an hour you're losing revenue and productivity. QLogic's service program helps you get back to business as soon as possible, so you can focus on what you do best.
The range of services, including phone support, on-site engineer and advanced hardware replacement, let you control how to best protect your most valuable assets. No matter which plan is selected, we'll have you back to business sooner. For information on QLogic providing on-site consulting, installation or other services contact svc@qlogic.com.
To determine which service plan is the best fit for your situation please contact svc@qlogic.com.
Service Plans Overview |
| Service Plan |
Phone Support Access |
On-site Engineer |
Advanced Hardware Replacement |
Firmware Upgrades |
Product Availability |
| Prime |
24 x 7 |
Within 4 hours |
Delivered within 4 hours |
Patches & Releases |
All switches & routers (excluding 1400 & 3800) |
| Choice |
24 x 7 |
Next Business day |
Shipped Next Business day |
Patches & Releases |
9000, 5800, 5600Q, 5x0x, 6200, 12000 |
| Select |
8 x 5 |
Next Business Day |
Shipped Next Business day |
Patches & Releases |
6100, InfiniBand 9000 |
| Preferred |
24 x 7 |
Not Available |
Shipped Next Business Day |
Patches & Releases |
9000, 5800, 5600Q, 6200,3800, InfiniBand 12000 |
| Warranty Extension |
8 x 5 |
Not Available |
Shipped Next Business day (90 days then return to factory) |
Patches & Releases |
InfiniBand 12200 & 12300 |
| Exchange |
8 x 5 |
Not Available |
Shipped Next Business Day |
Patches & Releases |
1400, 6100, InfiniBand 9000 |
| Software Support |
24 x 7 & 8 x 5 |
Not Available |
Not Available |
Patches & Releases |
Enterprise & InfiniBand Fabric Suite | |
Service coverage excludes SFP's GBICs, cords, mounting brackets/kits, rails, cables & other accessories. |
Service Plan Availability | |
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