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Service Plan |
Phone Support Access |
On-Site Engineer |
Advanced Hardware Replacement |
Firmware Upgrades |
Product Availability |
| Prime |
24 x 7 |
Within 4 hours |
Delivered within 4 hours |
Patches and releases |
All switches and routers (excluding 1400 and 3800) |
| Choice |
24 x 7 |
Next Business day |
Delivered next business day |
Patches and releases |
9000, 5800, 5600Q, 5x0x, 6200, 12000 |
| Select |
9 x 5 |
Next business day |
Delivered next business day |
Patches and releases |
6100, InfiniBand 9000 |
| Preferred |
24 x 7 |
Not available |
Delivered next business day |
Patches and Releases |
9000, 5800, 5600Q, 6200, 3800, InfiniBand 12000 |
| Exchange |
9 x 5 |
Not available |
Delivered next business day |
Patches and releases |
1400, 6100, InfiniBand 9000 |
| Basic |
9 x 5 |
Not available |
Delivered 2 business days |
Patches and releases |
InfiniBand 12200, 12300, 12800 |
| Software Support |
24 x 7 and 9 x 5 |
Not available |
Not available |
Patches and releases |
Enterprise and InfiniBand Fabric Suite |
| Adapter Support |
24 x 7 |
Not available |
Not available |
Patches and releases |
All adapters |
Service coverage excludes SFP, SFP+, cords, mounting brackets/kits, rails, cables, and other accessories.
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QLogic's service programs are available from authorized distributors and resellers. For information, contact
svc@qlogic.com.
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To register the one-year service plan included for SB9000, SB580x, InfiniBand Switches, and Enterprise and InfiniBand Fabric Suite software, visit
registration.qlogic.com.
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