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Service Program Details |
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The following tables show the service plans available for each eligible Fibre Channel Switch or Router:
SANbox 5200, SANbox 5202, SANbox 5600, SANbox 5602
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 Year, 7 days a week, 24 hours a day RTS, 4-hour on-site & spares response |
Prime-1-SB5000 |
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3 year |
3 Year, 7 days a week, 24 hours a day RTS, 4-hour on-site & spares response |
Prime-3-SB5000 |
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Select |
1 year |
1 Year, M-F, 8am-5pm RTS, next business day on-site & spares response |
Select-1-SB5000 |
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3 year |
3 Year, M-F, 8am-5pm RTS, next business day on-site & spares response |
Select-3-SB5000 |
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Exchange |
3 year |
3 Year, M-F, 8am-5pm RTS, next business day spares response |
Exchange-3-SB5000 |
SANbox 5600Q
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 year, 7 days a week, 24 hours a day remote technical support, 4 hour on-site & spares response |
Prime-1-SB5600Q |
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3 year |
3 Year, 7 days a week, 24 hours a day RTS, 4-hour on-site & spares response |
Prime-3-SB5600Q |
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Choice |
1 year |
1 year, 7 days a week, 24 hours a day remote technical support, next business day on-site & spares response |
Choice-1-SB5600Q |
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3 year |
3 years, 7 days a week, 24 hours a day remote technical support, next business day on-site & spares response |
Choice-3-SB5600Q |
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Preferred |
3 year |
1 year, 7 days a week, 24 hours a day remote technical support, next business day spares |
Preferred-1-SB5600Q |
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1 year |
3 years, 7 days a week, 24 hours a day remote technical support, next business day spares |
Preferred-3-SB5600Q |
SANbox 5602Q
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 year, 7 days a week, 24 hours a day remote technical support, 4 hour on-site & spares response |
Prime-1-SB5602Q |
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3 year |
3 years, 7 days a week, 24 hours a day remote technical support, 4 hour on-site & spares response |
Prime-3-SB5602Q |
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Choice |
1 year |
1 year, 7 days a week, 24 hours a day remote technical support, next business day on-site & spares response |
Choice-1-SB5602Q |
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3 year |
3 years, 7 days a week, 24 hours a day remote technical support, next business day on-site & spares response |
Choice-3-SB5602Q |
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Preferred |
3 year |
1 year, 7 days a week, 24 hours a day remote technical support, next business day spares |
Preferred-1-SB5602Q |
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1 year |
3 years, 7 days a week, 24 hours a day remote technical support, next business day spares |
Preferred-3-SB5602Q |
SANbox 5802
Included with the purchase of a SB5802V is one year of Preferred Service
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
24 x 7 call support, 4 hour onsite engineer and advanced hardware replacement. |
Prime-1U-SB5802 |
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3 year |
24 x 7 call support, 4 hour onsite engineer and advanced hardware replacement. |
Prime-3U-SB5802 |
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Choice |
1 year |
24 x 7 call support, next business day onsite engineer and advanced hardware replacement. |
Choice-1U-SB5802 |
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3 year |
24 x 7 call support, next business day onsite engineer and advanced hardware replacement. |
Choice-3U-SB5802 |
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Preferred |
1 year |
24 x 7 call support access to QLogic technical support and next business day advanced hardware replacement |
Preferred-1R-SB5802 |
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3 year |
24 x 7 call support access to QLogic technical support and next business day advanced hardware replacement |
Preferred-3R-SB5802 |
SANbox 6140, SANbox 6142
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 year, 7 days a week, 24 hours a day remote technical support, 4 hour on-site & spares response |
Prime-iSR6140 |
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3 year |
3 year, 7 days a week, 24 hours a day remote technical support, 4 hour on-site & spares response |
Prime-3-iSR6140 |
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Select |
1 year |
1 year, M-F 8am-5pm remote technical support, next business day on-site & spares response |
Select-iSR6140 |
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3 year |
3 year, M-F 8am-5pm remote technical support, next business day on-site & spares response |
Select-3-iSR6140 |
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Exchange |
3 year |
3 year Exchange M-F, 8am-5pm remote technical support, next business day spares |
Exchange-iSR6140 |
SANbox 9100
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 year upgrade, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-U-SB9100 |
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1 year |
1 year renewal, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-R-SB9100 |
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3 year |
3 year upgrade, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-3U-SB9100 |
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3 year |
3 year renewal, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-3R-SB9100 |
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Choice |
1 year |
1 year upgrade, 7 days a week, 24 hours a day, remote technical support, next business day on-site & spares replacement |
Choice-U-SB9100 |
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1 year |
1 year renewal, 7 days a week, 24 hours, remote technical support, next business day on-site & spares replacement |
Choice-R-SB9100 |
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3 year |
3 year upgrade, 7 days a week, 24 hours a day, remote technical support, next business day on-site & spares replacement |
Choice-3U-SB9100 |
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3 year |
3 year renewal, 7 days a week, 24 hours, remote technical support, next business day on-site & spares replacement |
Choice-3R-SB9100 |
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Preferred |
3 year |
3 years additional Exchange, 7 days a week, 24 hours a day, remote technical support, next business day spare delivered |
Preferred-SB9100 |
SANbox 9200
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Duration |
Service Description |
Order SKU# |
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Prime |
1 year |
1 year upgrade, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-U-SB9200 |
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1 year |
1 year renewal, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-R-SB9200 |
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3 year |
3 year upgrade, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-3U-SB9200 |
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3 year |
3 year renewal, 7 days a week, 24 hours a day remote technical support, 4-hour on-site & spares replacement |
Prime-3R-SB9200 |
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Choice |
1 year |
1 year upgrade, 7 days a week, 24 hours a day, remote technical support, next business day on-site & spares replacement |
Choice-U-SB9200 |
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1 year |
1 year renewal, 7 days a week, 24 hours, remote technical support, next business day on-site & spares replacement |
Choice-R-SB9200 |
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3 year |
3 year upgrade, 7 days a week, 24 hours a day, remote technical support, next business day on-site & spares replacement |
Choice-3U-SB9200 |
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3 year |
3 year renewal, 7 days a week, 24 hours, remote technical support, next business day on-site & spares replacement |
Choice-3R-SB9200 |
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Preferred |
3 year |
3 years additional Exchange, 7 days a week, 24 hours a day, remote technical support, next business day spare delivered |
Preferred-SB9200 |
SANbox 3050 (orderable until 12/31/08)
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Duration |
Service Description |
Order SKU# |
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Exchange |
3 year |
M-F, 8am-5pm, next business day hardware advance |
Exchange-SB3050 |
SANbox 2- 64 Base Chassis (orderable until 10/10/08)
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Duration |
Service Description |
Chassis Order SKU# |
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Exchange |
3 year |
3 Year, M-F, 8am-5pm RTS, next business day spares response |
Exchange-SB2C-16BSE |
SANbox 8 Port Blade (orderable until 10/10/08)
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Duration |
Service Description |
Blade Order SKU# |
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Exchange |
3 year |
3 Year, M-F, 8am-5pm RTS, next business day spares response |
Exchange-SB2C-8PORT |
| | | Approved |
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